Envision future “in-store picking” experience

#Research #2017 Summer Internship

Propose the future “in-store picking” experience and explore the opportunity space for Zebra.

CONTEXT

What is in-store picking?

In-store picking is a step of fulfilling e-commerce orders in a brick-and-mortar store. It consists in taking and collecting articles in a specified quantity directly from a store shelf rather than its warehouse or distribution center. ​

From fulfillment in Distribution Centers turns to Stores, picking environment is the most biggest change, (details would be covered below). If retailers has a better way to organize the way of picking, the whole efficiency could be highly improved. So in this project, I mainly focused on the process of picking.

painpoint